1. We offer 7 days hassle-free returns from the date of delivery and a further 5-7 days for the returned product(s) to reach us. We also offer reverse pick-up services at no additional costs or charge.
2. Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to availability of the service in your area pin-code.
3. Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.
4. Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.
5. Once a product is exchanged and is delivered, no further actions such as exchange or refund would be applicable on that order.
6. Payments made with COD option WILL RECEIVE A COUPON CODE WORTH THE SAME AS YOUR ORDER VALUE WHICH IS VALID FOR 1-YEAR FROM THE DATE OF ISSUANCE OF THE COUPON CODE.
7. Shipping Charges and COD charges are Non-Refundable.
8. Cancellations will only be possible till the order has not been dispatched from our warehouse.
9. Once an order was placed with a coupon code. No further actions like an exchange or return will not be eligible.
10. Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.
11. Once a product is exchanged and is delivered, no further actions such as exchange or refund would be applicable on that order.
12. SELF-SHIPPING OF ORDERS FOR RETURNS: In case your pin code is non-serviceable for a reverse pick up, you’ll have courier the product(s) to the following address: URBEN EXPEDITION - GROUND, 446, MALABAR INNOVATION ENTREPRENEURSHIP ZONE, KANNAPURAM, Dharmasala, Anthoor, Kannur, Kerala, 670567
13. Please ensure the items are packed securely to prevent any loss or damage during transit and the ORDER ID and registered mobile number is mentioned on the packaging. All items must be in unused condition with all original tags attached and packaging intact. Within 48 hours of receiving the product(s), the complete amount + INR 100 (in lieu of courier charges) will be refunded to your bank account in case of prepaid and in the form of coupon code in case of COD.


PLEASE NOTE: We request that you do not use The Professional Couriers for self-return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service.